Worker Center Managers at NICE engage in a wide range of projects and activities in support of the organization’s programs at the manager level. As generalists, working across different program areas, they play a critical role in supervising and responding to emerging needs and helping the organization have the biggest possible impact on the communities we serve.
The qualified candidate is able and willing to work on-site and have flexible hours, ensuring that activities are conducted professionally, in a culturally-sensitive manner, and consistent with the mission and standards of the organization. We are seeking a highly motivated, high-performing, and organized colleague, with proven experience leading and/or supervising individuals and/or a team, and who is able to work in a fast-paced, dynamic, and collaborative work environment.
- Temporary through June 30, 2021, with the possibility of extension.
- Full-time and Part-Time positions available
- Hourly, non-exempt
- Requires physical presence at the job site(s) (categorized as an essential employee)
Duties and activities include but are not limited to the following:
- Contribute to the development of NICE’s strategic goals and objectives as well as the overall management of personnel in the organization
Manager and oversee individual(s) or team, and collaborative
- coordinate, plan and implement assigned projects and tasks, either within a single functional area or across multiple organizational areas
- ensure milestones and project goals are met and deadlines are kept
- Conduct regular outreach to the immigrant communities we serve and to potential community partners such as local churches and small businesses
- Liaison between partner non-government and government agencies
- Maintain a caseload of members with ongoing individual plans
- Provide members with connection to internal and external programs and services, information, and referrals as needed
- Help prepare, compile, and submit accurate and timely records, files, forms, statistics, and additional relevant information in accordance with agency policy, licensing, and funding requirements.
- Ensure grant and/or contract compliance of projects and activities including data collection, analysis, and reporting,
- Ensure effective reporting and communications to fulfill grant, contract, and/or other commitments
- Greet members, prospective members, and guests
- Respond to member questions and concerns in a timely and professional manner
- Check-in members and sign-up new members
- Answer phones in a friendly manner and assist callers with a variety of questions
- Maintain a good and safe environment between co-workers, volunteers, and members
- Assist in maintaining the neatness and cleanliness of the space
- Assist in managing day-to-day office operations and systems
- Draft and/or update communications and organizational materials
- Assist with organizational activities, as needed
Other responsibilities to be determined based on the needs of the organization and the skills and experience of the chosen applicant.
- Proven experience supervising staff and leading a team
- Administrative and organizational skills necessary to carry out job description responsibilities
- Supports and facilitates positive interaction with others by exhibiting: individual maturity, respect for others, team-centered approach, and maintenance of confidential information
- Strong administrative and organizational skills, work independently, meet deadlines, and the ability to perform and prioritize multiple projects
- High emotional intelligence, engaging with at-risk individuals, and maintaining confidentiality
- Strong communications and interpersonal skills and ability to interact and work effectively with all of the organization's stakeholders (staff, members, vendors, etc)
- Ability to work effectively both independently and in a diverse, multi-office, team environment
- Dedication and ability to work flexible hours, on evenings and weekends, as needed, to meet client needs, as well as driving to home visits
- Knowledge of the immigrant community
- Ability to communicate effectively and clearly to external audiences (including but not limited, in writing and conversation)
- Strong knowledge of computer operations (including but not limited to, Google Apps, Zoom, Microsoft Office, etc.
- Bilingual in Spanish and English
- Ability to work and collaborate with a predominantly Spanish-speaking community
Please submit the following documents to firstname.lastname@example.org with the subject line: Worker Center Manager
- Cover letter
- Writing Sample
Application review will begin immediately and continue until the position is filled.