JOB OPENING: FRONT DESK ASSOCIATE

JOB POST: FRONT DESK ASSOCIATE

SUMMARY OF POSITION

NICE is looking for a committed, flexible, and hardworking Front Desk Associate who will provide essential duties in managing day-to-day member engagement activities. 

JOB TYPE: Full-time or Party-time. Hourly. 

HOURS: Shifts may change depending on programming and office hours. Tentative schedule: Monday and Wednesday 8am-4pm; Tuesday and Thursday 12-8pm; Friday 9am-5pm

KEY RESPONSIBILITIES

  • Greet members, prospective members and guests.
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check-in members and sign-up new members
  • Respond to member questions and concerns in a timely and professional manner 
  • Provide members with accurate information and direct them to appropriate staff and external referrals when necessary
  • Keep excellent records 
  • Maintain a good and safe environment between co-workers, volunteers and members.
  • Assist in maintaining the neatness and cleanliness of the space
  • Assist in managing day-to-day member engagement, office operations, and systems.
  • Provide other administrative support for programs, as needed
  • Draft and/or update communications and organizational materials
  • Work on special projects as assigned

QUALIFICATIONS 

  • Strong commitment to and passion for social and economic justice and the empowerment of low-income immigrant workers
  • Solid organizational skills, including time management (ability to perform and prioritize multiple projects)
  • Ability to work well under pressure, show attention to detail, and follow directions
  • A self-starter attitude, with the ability to work independently
  • Previous guest/customer/member services experience a plus
  • Demonstrates interpersonal and communication skills, both verbal and written
  • Demonstrate organizational skills, accuracy, and attention to detail
  • Basic computer proficiency
  • Requires occasional lifting, carrying, pushing, pulling of up to 25 lbs
  • Dedication and ability to work flexible hours
  • Full bilingual fluency in English and Spanish

TO APPLY

Please submit the following documents to careers@nynice.org with the subject line: Front Desk Associate

  • Cover letter
  • Resume
  • Writing sample 
  • References 

Application review will begin immediately and continue until the position is filled.